Legal notice

Legal Notice

Welcome to KhelonaHouse. By accessing or using this website, you agree to the following legal terms and conditions. These terms are intended to protect KhelonaHouse, its owners, partners, suppliers, and customers.

1. Business Operations

KhelonaHouse operates as an online toy retail business serving customers in Pakistan.

Our sourcing, fulfillment, and warehouse operations are managed through suppliers and warehousing partners located in China.
Domestic operations, customer support, marketing, and business management are handled from Islamabad, Pakistan.
Certain products may be shipped directly from overseas warehouses depending on stock availability and logistics arrangements.

Delivery timelines may vary for imported products due to customs clearance, international shipping conditions, or courier delays.

2. Product Information Disclaimer

KhelonaHouse makes reasonable efforts to ensure product descriptions, specifications, pricing, colors, and images are accurate. However:

Actual product appearance or packaging may vary from images shown on the website
Manufacturers may change packaging, accessories, or specifications without notice
Product colors may differ slightly due to device screen settings

KhelonaHouse does not guarantee that all website content will always be fully accurate, complete, or error-free.

3. Limitation of Liability

To the maximum extent permitted under applicable law, KhelonaHouse shall not be liable for:

Indirect, incidental, special, or consequential damages
Business losses, revenue losses, or loss of profits
Delays caused by customs, shipping carriers, suppliers, or force majeure events
Product misuse, improper handling, or lack of parental supervision
Damages arising from delayed delivery of imported products
Temporary website downtime, payment gateway interruptions, or technical issues
Third-party courier negligence or shipping damages

Customers use products purchased from KhelonaHouse at their own discretion and responsibility.

4. Child Safety & Usage Responsibility

Many toys contain small parts or materials requiring adult supervision.

Parents or guardians are solely responsible for:

Checking age suitability before purchase
Supervising children during product use
Following safety instructions provided with products

KhelonaHouse shall not be held responsible for:

Choking incidents
Injuries
Allergic reactions
Improper use of products
Accidents caused during unsupervised play

5. Imported Product Disclaimer

As products may be imported from China:

Packaging language, labeling style, or manuals may vary
Some products may not include Urdu instructions
Imported items may be subject to customs inspections or delays beyond our control

KhelonaHouse is not responsible for delays caused by international logistics providers, customs authorities, or government regulations.

6. Intellectual Property Rights

All content on this website including:

Brand name
Logo
Website design
Graphics
Product images
Text
Marketing material

is the intellectual property of KhelonaHouse or respective rights holders.

Unauthorized copying, resale, reproduction, or commercial use without written permission is strictly prohibited and may result in legal action.

7. Pricing & System Errors

KhelonaHouse reserves the right to:

Correct pricing errors
Cancel orders due to incorrect stock availability
Refuse suspicious or fraudulent transactions
Modify product prices without notice

If an incorrect price or technical issue affects an order, we may cancel the order and refund the customer where applicable.

8. Third-Party Services

KhelonaHouse may use third-party:

Courier companies
Payment gateways
Suppliers
Logistics providers
Warehousing services
Technology platforms

We are not responsible for failures, delays, security breaches, or service interruptions caused by third-party providers.

9. Fraud Prevention & Order Verification

To protect against fraud and misuse:

Orders may be verified before processing
Suspicious transactions may be cancelled without notice
Fraudulent activities may be reported to relevant authorities

KhelonaHouse reserves the right to refuse service to any customer suspected of abuse or fraudulent conduct.

10. Governing Law & Jurisdiction

These terms shall be governed under the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website or transactions with KhelonaHouse shall fall under the jurisdiction of courts located in Islamabad, Pakistan.