Refund policy
Return and Refund Policy
At KhelonaHouse, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.
Eligibility for Returns
- Product must be unused and in original packaging
- Product must not be damaged by the customer
- Proof of purchase/order number is required
Non-Returnable Items
- Opened electronic toys
- Damaged or broken items caused after delivery
- Clearance or sale items
Refund Process
Once we receive and inspect the returned item, refunds will be processed within 5–7 working days through the original payment method or bank transfer.
Return Shipping
Customers may be responsible for return shipping charges unless the wrong or defective item was delivered.